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CRM
Digital platforms have brought endless opportunities to companies to expand their commercial activity to the virtual field. It has even promoted the creation of other companies focused solely on e-commerce. Whatever the case, every digital venture that involves a sales cycle needs the help of a CRM (Customer Relationship Management), which is an assistant that...
The relationship between customers and companies has changed over the years and the arrival of digital communication further accentuated this trend in which people not only seek to buy a product or a service, but They are also worried about the experience companies provide them in doing so. Companies prefer to find solutions that help...
Today’s world increasingly accommodates human interactions through virtual spaces. It is a reality that the use of digital platforms is essential in many fields, be it academic, labor, or social, and companies are not alien to this reality. That is why the relationship and customer service through virtual channels is one of the great challenges,...
With the rapid increase in digital channels in human life today, it is almost necessary for companies, like other social sectors, to mutate their activities to the digital field to expand their commercial possibilities. Customer Relationship Management (CRM) emerged as a fundamental tool in these processes of incursion into the digital world, since, thanks to...
Companies are changing their sales dynamics and, therefore, are preparing their sales teams to rely on data as intuition. In this way, it invites companies to believe in automation systems and Artificial Intelligence (AI). Today we will show you how an automation software product that supports enterprise advertising offers compelling advances in data analytics. Salesforce...
Large companies and enterprises are looking for performance and process optimization, that is why they have found in technological tools the way to achieve business objectives and, thus, to reach their goals. SQDM, as a company specialized in software manufacturing and help desk service provider for them, presents a successful accompaniment and support to get...
Changing customer habits and the use of technology have encouraged a whole new set of CRM tools that can provide faster access to information. SQDM shares an article published by the TechTarget portal, highlighting customer engagement through social media and how to strengthen a CRM business strategy by paying attention to such channels.
Many companies in recent years – especially SaaS companies – have realized that creating a great software product that can be purchased online and easily deployed from a technical perspective does not necessarily mean that customers will get optimized results when using that product. Moreover, today it’s not only easy to buy and test these...
Rotobec, a heavy equipment manufacturer, sees how integration with Salesforce Desk gives its services team the ability to boost its sales efforts in 35 countries. SQDM shares an article published by the TechTarget portal, demonstrating the benefits and gains obtained by integrating your customer service data with your sales information and strategy.
Customer service is arguably as important as sales itself in a company when it comes to maintaining and expanding a business; here’s how analytics can help.
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