The relationship between customers and companies has changed over the years and the arrival of digital communication further accentuated this trend in which people not only seek to buy a product or a service, but They are also worried about the experience companies provide them in doing so. Companies prefer to find solutions that help...
Rotobec, a heavy equipment manufacturer, sees how integration with Salesforce Desk gives its services team the ability to boost its sales efforts in 35 countries. SQDM shares an article published by the TechTarget portal, demonstrating the benefits and gains obtained by integrating your customer service data with your sales information and strategy.
The main message of the CFO Summit held at MIT in November: Get out of your offices and embrace change. SQDM shares an article published by the TechTarget portal, detailing the cultural change in a large global company.
SQDM shares an article published by TechTarget portal where Denis Pombriant, founder of Beagle Research Group, discusses how Salesforce is inventing the future, while Siebel CRM tries to be part of it. It also discusses how Oracle Siebel is a more versatile and better established product.
It is tempting to think that software testers require only technical skills. Of course they do, but that’s not all. Jennifer Lent explains what other skills are needed. SQDM shares an article detailing key competencies required of software testers.
SQDM shares an article from Techtarget where the integration of artificial intelligence to CRM systems and the possible understanding and use that dark data can have at the enterprise level is projected.
SQDM’s BPM strategy allows the precise measurement of the variables that its automated processes present; this, in turn, makes it possible to make decisions that increase the effectiveness of such processes. BPM is linked to the performance objectives supported by such business processes and at the same time addresses the technology used to make that...