SQDM shares Tom Nolle’s column about the changes that the telecommunications vertical faces regarding its OSS/BSS strategies.
New trends in the telecommunications industry are driving changes in OSS/BSSS (Operations Support Systems / Business Support Systems) that generate a move towards automated systems and a management-as-a-service logic. Network operators confirm that the main trends in OSS/BSS systems and architecture are being generated by a service layer architecture and the need to manage customer experiences, rather than subscription-based services.
The OSS/BSS systems of the past, which supported human-generated provisioning processes, must now support dynamic, automated, software-based services.
Since the future model of customer relations is to provision a connection/duct (or a broadband connection) and then exploit this service with added services/experiences, the telecommunications industry has a unique opportunity to automate this latter process and to contain the increase in operating costs to maximize its ROI. Currently, 65 cents of every dollar of a network operator’s revenue is spent on operating or management costs.
The most significant trend in the telecommunications industry for OSS/BSS is the transformation of management from a separate layer to an element of service logic. The vision of an NGOSS-type contract reflects a service model where scripts describing service behavior not only process service orders but cancellations, failures and changes, as well as other “Life Cycle” events.
The OSS/BSS systems of the future will be part of a layered service architecture -which is increasingly broad- and will gradually lose their identity and current focus. This will create opportunities for network operators, software and equipment providers to generate new and relevant solutions that respond to emerging service challenges. It will also create risks for those who do not recognize these changes and face them soon.
For more than 10 years SQDM -Software Quality Driven Management- has served the telecommunications industry with world-class consulting on integration strategies, CRM and OSS/BSS. SQDM is an official business partner of leading providers in these fields, including Oracle, Salesforce and Microsoft.
También disponible en: Spanish