More than 10 years supporting the technological transformation of the telecommunications industry of America.
Account manager
Account manager
Product management
Product management
Request
manager
Request
manager
Retention
and loyalty
Retention
and loyalty
Request manager
Management of all requirements, doubts, and comments for the telecommunications, with our ADA Salesforce product, the operators will be able to manage complaints, requests, claims and suggestions, recovering customer satisfaction.
Characteristics
- Reduce the manage times of the escalation.
- Brings detailed following of the solutions.
- Avoid fines before the regulator for non compliance of the customer service’s solutions.
- Manage efficiently the courier.
Flow chart
- Creation and classify of the customer requests.
- Assignment.
- Analysis and management.
- Answer.
- Quality.
- Close.
Retention and loyalty
Loyalty and retaining your customers with value points that improve their satisfaction.
Characteristics
- Possibility to retain the customer before the cancellation request, or change of the services.
- Allows you loyalty through point values.
- Facilitate the management of new offers through points of loyalty.
Flow chart
- Creation of the cancelation or upgrade solution
- Consult the proposal of retention and loyalty.
- Send of the offer.
- Provisioning of services and benefits granted to the client.
- Close of the request.
Product management
Manage the commercial catalog, particularizing characteristics and needs of your customers.
Characteristics
- Manage of products particularizing specific needs of the customers.
- Possibility to manage different levels of product, lined with ™- Forum-
- Capacity of generating quotes based on the catalog of the commercial product.
- Manage the different price list,which will be possible to add by segments or by a specific region.
- Capacity to realize technical feasibility of the service according to the compatibility and eligibility rules.
Flow chart
- Execution of the life cycle of the chance.
- Section of the price list according to the segment or region.
- Section of products respect the hierarchical level.
- Send of the offer
- Automatic creation of the assets associated with the different accounts.
- Close of the opportunity.
Account manager
Manage the local basis and the information of billing on a unique view of the customer.
Characteristics
- Hierarchical management of the accounts.
- Automatize the creation of accounts on the life cycle of the chance.
- Manage escalation and approve.
- Manage of scaled services on a specific location through service account.
- Manage the information of the billing through a billing account.
Flow chart
- Automatic grading of the prospect.
- Automatic promotion of the customer account, opportunity and contact.
- Execution of the opportunity life cycle
- Send of the offer.
- Automatic creation of the billing account and the service account.
- Close of the opportunity.
Take innovation to another level with SQDM
ADA is the perfect tool for those companies that want to improve the entire customer service area. Thanks to intelligent management, value point analysis and profile management through pecking order, ADA has become the perfect solution for customer service teams with traditional and ineffective processes.
