Large companies and enterprises are looking for performance and process optimization, that is why they have found in the technological tools the way to achieve business objectives and, with it, reach their goals.
Changing customer habits and the use of technology have encouraged a whole new set of CRM tools that can provide faster access to information. SQDM shares an article published by the TechTarget portal, highlighting customer engagement through social media and how to strengthen a CRM business strategy by paying attention to such channels.
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